Appointments

Before booking an appointment with one of our clinicians, it may be worth looking at our self referrals page to check if a surgery appointment is needed for the service you require.

How to Book an Appointment

You can make an appointment in the following ways:

We are committed to a flexible system designed to meet the varying needs of our patients and have appointments available at various times throughout the week.

Enhanced Access Appointments

The Banstead Primary Care Network are offering evening and Saturday appointments with local GPs. Please see the Enhanced Access Patient Leaflet for more details.

To help our doctors keep to time, please remember that we work on the basis of ‘one appointment for one patient’. If your problem is a complicated one or you have several things that you would like to discuss and think you may require a double appointment, please discuss this when booking.

Help with your Appointment

Why does the receptionist need to ask what’s wrong with me?

Our receptionists are part of our practice team and it has been agreed that they should ask patients “the nature of the problem”. This is to ensure that you receive:

  • The most appropriate care
  • The most appropriate health professional
  • The most appropriate time for your appointment
  • Our team are asked to collect brief information from patients:
  • To help doctors prioritize
  • To ensure that all patient receive the appropriate level of care
  • To direct patients to see the nurse or another other healthcare professional rather than a doctor where appropriate

All members of our team are bound by confidentiality rules. Any information given by you is treated strictly confidentially. If you feel an issue is very private and do not wish to say what this is then this will be respected.

Some tips to make the most of your appointment

One problem

One appointment for one problem. The doctor may not be able to deal with all problems in one visit.

Please make a separate appointment for each family member

A maximum of three appointments is permitted, including yourself. If you require additional appointments for family members these must be arranged at another time.

Talk about the most important thing first

It is best to talk about the most important problem first, even if it is the most embarrassing or worrying, write everything down before hand if necessary.

Is this your first visit to the practice?

Please bring a list of medication you are currently taking.

If you don’t understand, don’t be afraid to ask again

The doctor can explain what has been said or any words you did not understand.

Ask a friend or family member to come with you

If you would like someone else present at your appointment.

Make sure you know what happens next

You may be asked to book a follow up appointment, be referred to a consultant or for further tests. Make sure you know if you need to do anything and write it down if necessary.

If you are late

You may not been seen. Please allow plenty of time when travelling to the surgery, and if driving, allow adequate time to park your car.

Zero Tolerance

Please be respectful to other patients and staff when attending the practice. Disruptive or abusive behavior will not be tolerated.

Cancel Appointments

Please let us know as soon as possible if you need to cancel an appointment.