Suggestions, Comments and Complaints

We strive to offer a high-quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.

We recognise that at times, things could have been done differently, or in a better way. If you feel you have cause to complain, have suggestions or to raise concerns, please contact Dr Emanuel and Dr Nathan by:

• Asking at the reception desk.
• Telephoning 01737 359332.
• Emailing longcroftclinic@nhs.net, addressed to the practice manager

We take all suggestions and complaints seriously, and will respond to you in accordance with the established mechanisms for complaints within the NHS.

We will also be pleased to hear of anything you feel we have done well, as we want to continue to provide excellent service to our patients. All suggestions, comments and complaints, will be dealt with confidentially.